Shipping & Returns

*Our Promotional Free Shipping Offer refers to Express Shipping for International Customers and Next Day Delivery for Singapore Customers. This Free Shipping Offer cannot be used in conjunction with a discount coupon. Happy shopping!



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SERVICE

SHIPPING TIMES IN WORKING DAYS (Monday – Friday)

SHIPPING COSTS (USD)

Singapore

Courier

Next working day

$5

Singapore

Registered Mail

Between 2 to 3 days

$0


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STANDARD SHIPPING TIMES IN WORKING DAYS (Monday - Friday)

STANDARD SHIPPING COSTS (USD)

Rest of World

Between 5 to 14 days

$0


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EXPRESS SHIPPING TIMES IN WORKING DAYS (Monday - Friday)

EXPRESS SHIPPING COSTS (USD)

Rest of World

Between 2 to 5 days

$25


Typically you are not charged customs and duties upon delivery. However, if your country's customs and duties necessitate this practice of upon-delivery charging, Gnossem does not cover those customs and duties charges.

Our carriers only deliver between 9am and 6pm, and may require a signature on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card advising you on re-shipping / collection.

GNOSSEM HQ
66 Kampong Bugis
Singapore 338987
#04-01

Your return must be received within 30 days from the date you receive your shipment for a full refund of the cost of the item/s. Refunds will take 14 days to process, from the date we receive your returned item's. The refund will be processed with the same payment mode used for the order.

To process your return refund, we need your item(s) to be in new and unused condition, with all original tags attached, and original packaging included. Please also include your Return Form in the shipment. To print your Returns Form please follow the instructions below:

  1. Visit 'Order History' page
  2. Click on the 'Returns Form'
  3. Tick the box(es) of the item(s) you wish to return
  4. Print the form and include it in your return package

Sale items will not be refunded. However, you can receive credit to spend on the site, within a six month period. If you'd like to return a sale item for credit, please email us at customerservice@gnossem.com with your order information.

'Made to Measure', 'Customized' or 'Made to Order' are not eligible for refunds, as they are created solely for the specific customer. Exceptions will be made should the customer receive defected product(s) by the designer. For these special returns cases, please email for further instruction to customerservice@gnossem.com.